TERMS OF SERVICE

Candy Murrell — Business Operations & Systems Strategy

Last updated: 25th August 2026

These Terms of Service ("Terms") apply to all services purchased or engaged through candymurrell.com (the "Website"), including but not limited to The Client Journey Audit, the 30-Day Intensives (Gold Standard Client Success Systems, Sales on Autopilot, Build Your Dream Team), Systems to Scale, and any other paid product, program, or consulting engagement offered by the business described below (the "Services"). By completing checkout, making payment, or otherwise engaging the Services, you ("Client", "you") agree to be bound by these Terms.

1. ABOUT THE SERVICE PROVIDER

These Services are provided by:

Candy Murrell, trading as Candyce Murrell

ABN: 29 733 146 464

Business address: Perth, Western Australia

Contact: info@candymurrell.com

The business operates as a sole trader. References to "we", "us", and "our" refer to Candy Murrell trading as the business named above.

2. THE SERVICES

The Services may include, without limitation:

- Paid diagnostic sessions and self-assessment tools (e.g. The Client Journey Audit)

- Fixed-length intensives (e.g. 30-day done-with-you programs)

- Flagship done-with-you programs (e.g. Systems to Scale, a 90-day engagement)

- Fractional COO / ongoing operational consulting engagements

- Digital products, templates, and self-paced resources

The specific scope, deliverables, timeline, and inclusions for each Service are set out on the relevant sales page, proposal, or engagement agreement at the time of purchase. Where a separate signed proposal or Statement of Work exists for a bespoke engagement, that document prevails over these Terms to the extent of any inconsistency.

3. FEES AND PAYMENT

Fees for each Service are as stated at checkout or in the applicable proposal. Depending on the Service, payment may be required:

- In full, upfront, prior to commencement; or

- As a deposit followed by milestone or completion payment(s); or

- As a recurring payment for ongoing or retainer-based engagements.

The applicable payment structure will be clearly stated at the point of purchase or in your engagement proposal. Recurring or milestone payments are due on the dates specified; late payment may result in pause or suspension of Services until payment is received. All fees are in Australian Dollars (AUD) and are inclusive of GST where applicable, unless stated otherwise.

4. CANCELLATIONS AND REFUNDS

Because Services involve time, strategic input, and resources allocated specifically to each Client, the following applies unless a different policy is stated on the relevant sales page or proposal:

- If you cancel before any work has commenced, any deposit or payment made will be refunded in full, less any non-recoverable third-party costs already incurred.

- If you cancel after work has commenced, you may be refunded for a portion of the Services, deliverables, or program period not yet delivered or used, less work already completed/time allocated.

- No refund will be provided for work already completed and delivered, or for the value of time already spent on your engagement.

- Digital products, templates, or immediately-accessible resources are non-refundable once accessed or downloaded, except where required by the Australian Consumer Law (see Section 8).

Refund requests should be sent in writing to the contact details above and will be assessed and responded to within a reasonable time.

5. CLIENT RESPONSIBILITIES

To enable delivery of the Services, you agree to:

- Provide timely, accurate information reasonably requested for the engagement

- Respond to requests, feedback, and scheduling within a reasonable timeframe

- Ensure any team members, systems, or third-party access needed for delivery are made available

Delays caused by the Client's failure to provide information, feedback, or access in a timely manner may affect delivery timelines and do not constitute a failure by us to deliver the Services.

6. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, all frameworks, methodologies, templates, training materials, documents, and other pre-existing intellectual property used or provided in delivering the Services remain the intellectual property of Candy Murrell. Clients are granted a non-exclusive, non-transferable licence to use such materials for their own internal business purposes. Materials may not be resold, redistributed, or used to create a competing product or service without prior written consent.

Custom deliverables created specifically for a Client's business as part of a paid engagement (e.g. bespoke SOPs, custom-built systems) become the property of the Client upon full payment, excluding any underlying proprietary frameworks, templates, or methodology used to create them.

7. CONFIDENTIALITY

Both parties agree to keep confidential any non-public business, financial, operational, or personal information disclosed during the engagement, and to use it only for the purposes of delivering or receiving the Services. This obligation continues after the engagement ends. This clause does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. AUSTRALIAN CONSUMER LAW

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy available to you under the Australian Consumer Law (ACL) or any other applicable law that cannot lawfully be excluded. Where the ACL applies, our Services come with guarantees that cannot be excluded, including that services will be provided with due care and skill, will be fit for any specified purpose, and will be delivered within a reasonable time.

If the Services fail to meet a consumer guarantee under the ACL, you may be entitled to a remedy, which may include re-supply of the Services, a refund, or compensation for reasonably foreseeable loss, depending on whether the failure is major or minor. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee (where the Services are not of a kind ordinarily acquired for personal, domestic, or household use) is limited, at our option, to resupplying the Services or paying the cost of having the Services resupplied.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, and subject to Section 8, our total liability arising out of or in connection with the Services, however arising (including in contract, tort, or under statute), is limited to the total fees paid by the Client for the specific Service giving rise to the claim.

We are not liable for any indirect, consequential, or special loss, including loss of profits, revenue, or business opportunity, arising from your use of, or reliance on, the Services, advice, systems, or strategies provided. The Services provide guidance, systems, and strategic support; business outcomes depend on factors outside our control, including your own implementation.

10. INDEMNITY

You agree to indemnify and hold us harmless from any claim, loss, or liability arising from your breach of these Terms, misuse of provided materials, or provision of inaccurate or misleading information to us in connection with the Services.

11. FORCE MAJEURE

Neither party is liable for delay or failure to perform obligations under these Terms where such delay or failure results from circumstances beyond their reasonable control, including illness, natural disaster, or technology or platform outages. The affected party will notify the other as soon as reasonably practicable.

12. TERMINATION

We reserve the right to suspend or terminate a Client's access to the Services if payment is not received as agreed, or if a Client engages in abusive, unlawful, or unreasonable conduct toward us. Section 4 (Cancellations and Refunds) applies to any termination.

13. DISPUTE RESOLUTION

If a dispute arises, both parties agree to first attempt to resolve the matter in good faith through direct discussion within 14 days of written notice of the dispute. If unresolved, either party may refer the matter to mediation before pursuing formal legal action.

14. GOVERNING LAW

These Terms are governed by the laws of Western Australia, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Western Australia.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time, including to reflect changes in our Services or legal requirements. The version in effect at the time of your purchase or engagement applies to that purchase or engagement. Updated Terms will be posted on the Website with a revised "Last updated" date.

16. CONTACT

Questions about these Terms can be directed to:
info@candymurrell.com

By proceeding with checkout or payment, you confirm that you have read, understood, and agree to be bound by these Terms of Service.