The Client Journey Audit
Increase Sales & Client Retention Fast
Discover exactly where your clients are falling through the cracks and what to fix first. You know something in your client experience isn't converting the way it should. You just don't have the time (or the outside eyes) to trace it step by step, page by page, click by click.
1. You purchase the audit. Straight through checkout.
2. I send you a short intake email. I'll ask for your website, relevant social profiles, and a discount code to access ONE chosen offer/program. I walk through the offer you want reviewed exactly the way a paying client would.
3. I run the audit. I walk through your customer journey end to end - website, socials, landing pages, checkout, confirmation, onboarding, delivery and document what's working, what's not, and why.
4. We get on a call. I walk you through my findings and recommendations, in order of what will move the needle fastest. If the fix calls for hands-on implementation, I'll show you exactly which of my 30-day intensives closes the gap done-with-you.
5. You get it in writing. A written summary and recommendations you can hand to your team, your VA, or just work through yourself — no need to remember what was said on the call.
How It Works:
✓ A full map of your current customer journey, exactly as your client experiences it
✓ Every point of friction, confusion, or drop-off identified and explained
✓ A prioritised list of fixes — what to change first, second, third
✓ A live call to talk through findings and ask questions in real time
✓ A written report to reference and action after the call
You Will Receive:
Who This Is For:
You're already selling. You have a website, an offer, and people coming through your funnel. But something isn't converting the way the numbers say it should, and you don't have the time (or the distance from your own business) to find out why.
This isn't for someone starting from scratch with no offer built yet.
Investment:
$297 AUD — one-time.
Frequently Asked Questions
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Your offer will be audited within 72 hours of payment. Once the audit is complete you will be invited to schedule your call to discuss the findings.
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Send me what you do have. The more of the journey I can walk through as a real customer would, the more complete the findings but a partial journey still surfaces real fixes.
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No. This is a documented audit, not a coaching conversation. You'll get a specific list of what's broken and what to fix, not general advice.
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The audit itself is diagnosis and a plan, not implementation. On our call, if the fastest fix is building out a system, a funnel, or a hiring process — I'll point you to the specific 30-day intensive built for that gap: Gold Standard, Sales on Autopilot, or Build Your Dream Team.
ABOUT CANDY
Candy Murrell is a Business Operations & Systems Specialist for coaches and course creators who are ready to build a backend that matches the premium service they have created.
Before working with entrepreneurs, Candy spent 10 years designing operational systems for large-scale laboratories and multi-million dollar food and beverage manufacturing businesses. She understands at a structural level what it costs a business when the CEO is also the system and exactly what needs to be built to change it.
Through her signature Systems to Scale Method, Candy works alongside you to audit, architect and build the complete operational system behind your business — from sales funnels and automated onboarding to team optimisation, automation and service delivery design.
The result: a gold standard client experience that pays you on repeat, structurally built to handle volume with ease and doesn’t require you to give up your personal freedom.
Turn one sale into three, with clients who pay, stay and tell everyone.
If your client experience still depends on how you slept last night, and not every client experiences a gold standard service without requiring you to jump through a million hoops, this is for you.
It's a lot easier to fix before you double your client volume and find your systems and health collapsing under the pressure.